Our Customer Care

Sears has been offering long distance savings on home phone to thousands of cardholders like you for over 10 years. That’s why making sure our customers are satisfied is an important aspect of our business and a vital part of our mission.   Sears Connect has an array of benefits as well as friendly agents who are committed to make your long distance needs work for you:

  • We always charge you the lowest of three competitive plans
  • We have a selection of over 50 long distance plans
  • You never get charged in months where there is no long distance usage
  • We offer other services such as toll free numbers and calling cards
  • We have live agents – no machines – available to help you
  • We offer a guarantee on your savings
  • Click here to learn more

For more information or for further inquires:

Sears Connect Complaint Escalation Process

Sears Connect works hard to find solutions that work for our customers. We have well trained agents available to help in finding solutions for your long distance needs. Should you have a complaint or need assistance, the following steps will help you in doing so.

Step 1

To contact Sears Connect, please call customer service and one of our representatives will be happy to help. You can reach us toll free at 1-855-422-0397, Monday to Friday from 9am to 8pm, and Saturdays from 9am to 5pm.

Step 2

If you are dissatisfied with the result of Step 1, you can always ask to speak to a supervisor, who will do their best to resolve the problem. In aiding you with your complaint, it is recommended that you take the supervisor’s name, employee number, and the date the conversation took place.

Step 3

Most complaints will be resolved within the first two steps. However, if you feel your concern was not dealt with appropriately, you can contact the Sears Connect Operations Department. In order to help you most efficiently, please make sure you provide:

  • Your name, account number and phone number
  • The dates and names from when your conversations took place in Steps 1 and 2

Please note that only complaints that have gone through Steps 1 and 2 will be reviewed and expect a response within 2 business days. Mail: Sears Connect 743 Renaud Montreal, QC H9P 2N1 Fax: 1-866-331-0331 Email: complaints@searsld.ca

Step 4

If you are not completely satisfied with the resolution provided in the previous steps, please contact the CCTS to file a complaint. What is the CCTS? The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services. The CCTS only deals with telecommunications services that are not regulated by the CRTC (forborne). Visit http://www.ccts-cprst.ca/en/ for more information about the CCTS

Hours of Business

Monday to Friday 09:00 – 17:00 HRS Eastern Standard Time. Email: General Inquiries response@ccts-cprst.ca Telephone Toll Free 1-888-221-1687 TTY 1-877-782-2384 Fax 1-877-782-2924 Mail P.O. Box 81088, Ottawa, Ontario K1P 1B1